Dr. Sylvia Skin Care Loyalty Program Terms and Conditions

  1. Membership & Eligibility

The Dr. Sylvia Skin Care Loyalty Program (“Program”) is a rewards program offered by Metamorphosis Holdings Pte Ltd to customers purchasing on www.drsylviaskincare.com. Membership to the Program (“Membership”) is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of Metamorphosis Holdings Pte Ltd its affiliates are eligible for Membership but may be excluded from certain promotions. You must be age 13 years or older to be eligible for Membership. Eligible minors must obtain their parent’s or legal guardian’s consent prior to participation. By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by these terms and conditions (“Terms”). A purchase is necessary to become a member. Affiliates of Metamorphosis may also have similar customer programs; Membership in the Program does not confer any rights or benefits in the program of any other Metamorphosis affiliate.


  1. Earning and Redeeming Program Rewards

Under the Program, you earn 5% Dr. Sylvia Skin Care Loyalty Points (“Point”) for every net purchase excluding GST (if applicable) at www.drsylviaskincare.com (excluding the redemption of e-gift cards, gift cards and shipping costs). Points are valid for 6 months from the date of purchase and will be automatically redeemed at the time of your next purchase on www.drsylviaskincare.com. Points have no cash value and can only be redeemed at the next purchase.

  1. Other Offers

Membership in the Program may entitle you to various offers (“Offers”) for example birthday offers.

  1. Agreeing to Metamorphosis’s Privacy Policy & Email

Metamorphosis values your privacy. Our collection of your personal information and how we use it is governed by Metamorphosis’s Privacy Policy in compliance with Singapore Personal Data Protection Act. Details from your application for Membership (including personal information) will be collected and used for the purposes of administering the Program (which may include disclosure to third parties for the purpose of processing and administering the Program) and for marketing and data analysis purposes.

By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by Metamorphosis’s Privacy Policy and online Terms of Use, and to receive marketing materials and other communications from Metamorphosis. If you do not wish to receive these communications, you can request that they be discontinued by updating your Membership profile or by sending an email to support@drsylviaskincare.com If we do not collect your personal information you will not be able to become a member of the Program.

Additional personal information collected from members, such as purchase history and credit card information, will only be used and disclosed by Metamorphosis for the purposes of administering the Program, internal analysis for marketing purposes, and as otherwise permitted by Metamorphosis’s Privacy Policy. Metamorphosis’s Privacy Policy includes details about how to access your personal information and have it corrected, as well as how to make any complaints regarding our conduct in relation to your personal information. Please see our Privacy Policy for more details.

  1. Changes, Termination And/Or Removal From Program

If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), Metamorphosis reserves the right in its absolute discretion to modify the terms of the Program or to suspend or terminate the Program. In the event of such modification, suspension or termination, Metamorphosis will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from Metamorphosis in the event of modification or suspension of the Program.

Metamorphosis reserves the right to exclude individuals from the Program in its sole discretion. Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 18 months, any misrepresentation or any conduct detrimental to the interests of Metamorphosis, or fraud or attempted fraud, may subject members to Membership revocation and will affect eligibility for further participation in the Program.

Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or Metamorphosis in accordance with these Terms), or if the Program is terminated, any Points in your account will automatically expire. Metamorphosis will notify you via email prior to making changes to these Terms.

It is your responsibility to check or review these Terms from time to time to keep informed of any changes. In the event that the Terms of the Program change, you may choose to cancel your Membership through your Membership profile or by sending an email to support@drsylviaskincare.com

  1. Limitation of Liability

To the extent permitted by law, Metamorphosis will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming Points, except which cannot be excluded by law. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

To the extent permitted by law, the limitations on Metamorphosis’s liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these terms, you willingly agree (or, if you are a minor, your parent or legal guardian willingly agrees) that you have relinquished your right to seek these damages from Metamorphosis and that this is a reasonable allocation of risk. Certain legislation, including the Sale of Goods Act, may impose consumer guarantees or imply warranties or conditions or impose obligations upon Metamorphosis which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms must be read subject to these statutory provisions.

  1. Copyright

All Program design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all proprietary software is Copyright © 2016 Metamorphosis Holdings Pte Ltd. The compilation (meaning the collection, arrangement and assembly) of all Program content is the exclusive property of Metamorphosis and protected by Singapore and international copyright laws. All software used in connection with the Program is the property of Metamorphosis or its software suppliers and is protected by Singapore and international copyright laws. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials – including reproduction, modification, distribution, republishing, transmission, display or performance – without the prior written permission of Metamorphosis is strictly prohibited.

  1. Trademarks

Dr.Sylviaskincare.com and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Metamorphosis and may not be used in connection with any product or service that is not offered by Metamorphosis in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Metamorphosis. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

  1. Applicable Law

The Program and these Terms are governed by the laws of Singapore without giving effect to any principles of conflicts of laws. You hereby consent (or, if you are a minor, your parent or legal guardian hereby consents) to the exclusive jurisdiction of courts located in Singapore in all disputes arising out of or relating to these Terms or the Program.

  1. Additional Information on the Program

If you have any questions regarding the Program, you may email support@drsylviaskincare.com