Note: Please ensure that your shipping information is accurate at the time of purchase. Due to our quick processing times, we can not make changes to addresses after an order has been placed. All orders are shipped to the address as it appears on the invoice.
Your satisfaction is important to us. We will gladly accept returns for any Dr. Sylvia Skin Care purchase when products were purchased directly from drsylviaskincare.com within 30 days of purchase.
Please obtain a return authorization number (REF#) via email firstname.lastname@example.org with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.
Pack the product (s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc. Include, the REF#, copy of the sales order and return form. Mail the return within 2 weeks from receipt of the return authorization number (REF #) to:
Metamorphosis Holdings Pte Ltd
237 Pandan Loop #06-04
Shipping charges are at the customer’s expense. We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing parcels. Allow 2 weeks for the return to be processed.
Exchanged goods will only be accepted within 10 days of purchase.
All returns are subject to inspection. We cannot accept returns on over half used or empty products. In the event that a gift with purchase was included with the order, please send back the gift with purchase item along with the returned item. Note: We will not refund regular goods unless the gift with purchase is returned to us as well. Shipping charges are non-refundable. Products specified on the website as non-refundable cannot be returned.
Once we have received the returned goods, we will issue an e-voucher of the same credit. This e-voucher is only valid up to a month upon date of issue and can only be used by the same customer.
Prior authorization is required on all returns. Any returns sent to us without a return authorization number (REF#) cannot be accepted.
Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer’s expense or destroyed by us on request.
If you have any questions, feel free to send us an email before submitting your product(s) to be returned. Our customer service email is email@example.com